Terms & Conditons

Last Updated: 06 August 2026

Welcome to www.golokafragrance.com. This Website is owned and operated by Goloka Auraa Scents & Events LLC FZC, trading as Goloka Fragrance ("Goloka Fragrance", "we", "our", or "us").

These Terms & Conditions govern your access to and use of our Website, products, and services. By accessing our Website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our Website.

Eligibility

By using this Website, you confirm that:

  • You are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use the Website only for lawful purposes.

Products & Product Information

We make every effort to ensure that product descriptions, images, specifications, and pricing are accurate.

However:

  • Product colours may vary slightly depending on your device or screen settings.
  • Packaging may change from time to time without affecting product quality.
  • Minor differences in appearance may occur due to manufacturing variations.

Pricing & Pricing Errors

All prices are displayed in United Arab Emirates Dirham (AED) unless otherwise stated.

While we strive to maintain accurate pricing, typographical errors or technical issues may occasionally occur.

If an incorrect price is displayed due to an error, we reserve the right to cancel the affected order before shipment and provide the customer with the option to place a new order at the correct price or receive a full refund.

Product Availability

All products are subject to availability.

Adding a product to your cart does not reserve stock.

If a product becomes unavailable after your order is placed, we may:

  • Cancel the unavailable item.
  • Offer a suitable alternative.
  • Issue a full refund for the unavailable product.

Order Acceptance

Your order constitutes an offer to purchase products from us.

Order confirmation by email does not constitute final acceptance.

An order is considered accepted only after:

  • Payment has been successfully processed (where applicable), and
  • The order has been dispatched.

We reserve the right to refuse or cancel any order where reasonably necessary, including suspected fraud, pricing errors, stock unavailability, duplicate orders, or legal compliance requirements.

Payments

We accept the payment methods displayed during checkout.

Online payments are processed through secure third-party payment providers.

Goloka Fragrance does not store your complete debit or credit card details.

Shipping & Delivery

Shipping is governed by our Shipping Policy, which forms part of these Terms & Conditions.

Delivery estimates are provided in good faith but are not guaranteed.

We are not responsible for delays caused by courier services, weather conditions, public holidays, government restrictions, or other circumstances beyond our reasonable control.

Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers should read the Return & Refund Policy before placing an order.

Intellectual Property

All content available on this Website, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Graphics
  • Videos
  • Text
  • Website design
  • Icons
  • Software
  • Layout

is the property of Goloka Auraa Scents & Events LLC FZC or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

Acceptable Use

You agree not to:

  • Use the Website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or harmful code.
  • Interfere with Website security.
  • Misuse customer accounts or payment systems.
  • Copy or scrape Website content without permission.

Limitation of Liability

To the maximum extent permitted by applicable law, Goloka Fragrance shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our Website, products, or services.

Our total liability relating to any order shall not exceed the amount paid by the customer for that specific order, except where applicable law provides otherwise.

Indemnification

You agree to indemnify and hold harmless Goloka Auraa Scents & Events LLC FZC, its employees, directors, affiliates, and service providers against any claims, losses, liabilities, damages, or expenses arising from:

  • Your breach of these Terms & Conditions.
  • Misuse of the Website.
  • Violation of applicable laws.
  • Infringement of third-party rights.

Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Third-Party Links

Our Website may contain links to third-party websites.

We are not responsible for the content, services, or privacy practices of those websites.

Accessing third-party websites is at your own risk.

Force Majeure

We shall not be responsible for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including natural disasters, pandemics, government actions, strikes, transportation disruptions, or technical failures.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from these Terms or the use of this Website shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business practices, legal requirements, or services.

The updated version will always display the revised Last Updated date on this page.

The version of these Terms & Conditions that was in effect at the time an order was placed will apply to that order unless otherwise required by applicable law.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Goloka Auraa Scents & Events LLC FZC
Trading As: Goloka Fragrance

Address: Dubai, United Arab Emirates

Email: sales@golokafragrance.com

Phone: +971 50 123 4567

Website: www.golokafragrance.com