Privacy Policy

Last Updated: 06 August 2026

At Goloka Auraa Scents & Events LLC FZC, trading as Goloka Fragrance ("Goloka Fragrance", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit www.golokafragrance.com, purchase products, or interact with our services.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please discontinue using our Website and services.

If you are under the age of 16 years, please obtain the consent of your parent or legal guardian before providing any personal information.

Information We Collect

We may collect personal information when you create an account, place an order, contact us, subscribe to our newsletter, or use our Website.

The information we collect may include:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • Company Name (where applicable)
  • Payment Information (processed securely by authorized payment providers)
  • Order History
  • Product Preferences
  • Customer Support Communications
  • IP Address
  • Browser and Device Information
  • Approximate Location (when required for delivery purposes)

We collect only the information reasonably necessary to provide our products and services.

How We Use Your Information

Your information may be used to:

  • Process and fulfil your orders
  • Create and manage your customer account
  • Process secure payments
  • Arrange shipping and delivery
  • Respond to customer support enquiries
  • Improve our Website, products, and services
  • Personalize your shopping experience
  • Send order confirmations and service-related communications
  • Send promotional offers where you have provided consent
  • Detect fraud and maintain Website security
  • Comply with legal, accounting, tax, and regulatory obligations

Cookies and Similar Technologies

We use cookies and similar technologies to improve your browsing experience.

Cookies used on our Website may include:

Essential Cookies
These cookies are required for core Website functionality such as login sessions, shopping cart management, and secure checkout.

Analytics Cookies
These cookies help us understand how visitors use our Website so that we can improve performance and user experience.

Advertising and Marketing Cookies
Where applicable, these cookies help us measure marketing campaigns and provide relevant advertisements.

Third-Party Cookies
Trusted third-party providers such as analytics services, payment providers, and embedded content providers may also place cookies through our Website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect Website functionality.

Sharing Your Information

We do not sell or rent your personal information.

Your information may be shared only where necessary with trusted third parties, including:

  • Payment Gateway Providers
  • Courier and Shipping Partners
  • Website Hosting Providers
  • Cloud Infrastructure Providers
  • Analytics Providers
  • Email and Marketing Platforms
  • Customer Support Providers
  • Fraud Prevention Services
  • Government Authorities where legally required

All service providers are required to protect your personal information and use it only for the services they provide on our behalf.

Cross-Border Data Processing

Some of our service providers may process or store personal information in countries outside your country of residence.

Where such international transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable laws.

Data Retention

We retain personal information for as long as reasonably necessary for purposes including:

  • Order fulfilment
  • Customer support
  • Warranty and return processing
  • Legal compliance
  • Accounting and taxation
  • Fraud prevention
  • Security monitoring
  • Internal business operations

Retention periods may vary depending on the type of information and applicable legal requirements.

Once information is no longer required, it is securely deleted or anonymized.

Data Security

We use appropriate administrative, technical, and physical security measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Our Website uses SSL encryption to protect information transmitted online.

Payment information is processed only through trusted PCI-compliant payment gateways.

Although we take reasonable precautions, no system can guarantee complete security.

Payment Information

Goloka Fragrance does not store your complete credit or debit card details.

Payments are securely processed by authorized PCI-compliant payment providers using encrypted connections.

Please do not send payment information through email or unsecured communication channels.

Marketing Communications

With your consent, we may send newsletters, promotional offers, product announcements, and event updates.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Even if you unsubscribe from marketing communications, we may still send important order and account-related messages.

Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Update your information
  • Request deletion of eligible personal information
  • Request a copy of your personal data
  • Withdraw marketing consent
  • Object to or restrict certain processing activities where permitted by law

To submit a request, please contact us using the details below.

To protect your privacy, we may request sufficient information to verify your identity before processing your request.

Certain requests may be declined or limited where required by law, contractual obligations, fraud prevention, security requirements, or other legitimate business reasons.

Third-Party Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those websites and encourage you to review their respective privacy policies before providing personal information.

Children's Privacy

Our Website is not intended for children under 16 years of age.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If we become aware that such information has been collected, we will promptly delete it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or services.

Any updates will be published on this page together with the revised Last Updated date.

The version of this Privacy Policy in effect at the time you provide your information or place an order will apply to that interaction unless otherwise required by applicable law.

We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance regarding your personal information, please contact us:

Goloka Auraa Scents & Events LLC FZC
Trading As: Goloka Fragrance

Address: Dubai, United Arab Emirates

Email: sales@golokafragrance.com

Phone: +971-50-9473022

Website: www.golokafragrance.com