Privacy Policy

At Goloka Auraa Scents & Events LLC FZC, a company incorporated and registered in Ajman, United Arab Emirates, we are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard the information you provide when you visit our website, purchase our products, or interact with our services.

By accessing or using www.golokafragrance.com (the "Website"), you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, we kindly request that you discontinue the use of our Website and services.

If you are under the age of 16 years, please ensure that you obtain the consent of your parent or legal guardian before submitting any personal information through our Website.

Information We Collect

To provide you with a seamless shopping experience, we may collect personal information when you create an account, place an order, contact us, subscribe to our newsletter, or interact with our Website.

The information we may collect includes:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing & Shipping Address
  • Company Name (where applicable)
  • Payment Information (processed securely through trusted payment providers)
  • Order History
  • Product Preferences
  • Customer Support Communications
  • IP Address
  • Browser & Device Information
  • Location Data (only when required for delivery purposes)

We collect only the information necessary to provide our services efficiently and improve your overall experience.

How We Use Your Information

Your personal information is used responsibly and only for legitimate business purposes, including:

  • Processing and fulfilling your orders
  • Managing your customer account
  • Providing shipping and delivery updates
  • Processing secure online payments
  • Responding to your enquiries and customer support requests
  • Improving our products and services
  • Personalizing your shopping experience
  • Sending order confirmations and transactional emails
  • Informing you about promotions, special offers, and new product launches (only if you have opted to receive such communications)
  • Preventing fraud and ensuring website security
  • Complying with applicable legal and regulatory requirements

Our goal is to provide a secure, efficient, and personalized shopping experience while respecting your privacy.

Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to improve functionality, enhance website performance, analyze visitor behavior, and personalize your browsing experience.

Cookies help us remember your preferences, maintain your shopping cart, improve website speed, and provide relevant product recommendations.

You may choose to disable cookies through your browser settings; however, doing so may affect certain features and functionality of the Website.

Storage and Retention of Information

We retain your personal information only for as long as necessary to provide our products and services, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

Once the information is no longer required, it is securely deleted or anonymized in accordance with applicable laws and industry best practices.

Data Security

Protecting your information is one of our highest priorities.

We implement appropriate administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Our Website uses Secure Socket Layer (SSL) encryption to protect data transmitted during online transactions. Payment information is processed exclusively through trusted third-party payment gateways that comply with industry-standard security requirements.

While we take reasonable precautions to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Payment Information

Goloka Auraa does not store, sell, rent, or share your credit card or debit card information.

All payment transactions are processed through secure, PCI-compliant payment gateways. Your financial information is encrypted during transmission and handled directly by our authorized payment service providers.

We strongly recommend that sensitive payment information should never be shared through email or unsecured communication channels.

Sharing of Information

We respect your privacy and never sell or rent your personal information to third parties.

Your information may only be shared when necessary for legitimate business purposes, including:

  • Payment processing
  • Shipping and logistics partners
  • Customer support services
  • Website maintenance and hosting providers
  • Fraud prevention and security services
  • Legal advisors
  • Government authorities when required by law

Any third-party service providers receiving your information are required to maintain appropriate security standards and use the information only for the services they provide on our behalf.

Marketing Communications

With your consent, we may occasionally send promotional emails, newsletters, exclusive offers, product launches, and event announcements.

You may unsubscribe from these communications at any time by clicking the "Unsubscribe" link included in our emails or by contacting our customer support team.

Even if you opt out of marketing communications, we may still send important service-related messages regarding your orders or account.

Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal information
  • Withdraw marketing consent
  • Update your account information
  • Request a copy of the information we hold about you
  • Restrict or object to certain processing activities where permitted by law

To exercise any of these rights, please contact our customer support team using the contact details provided below.

Third-Party Websites

Our Website may contain links to third-party websites, social media platforms, or external services for your convenience.

Goloka Auraa is not responsible for the privacy practices, content, or security of these third-party websites. We encourage users to review the privacy policies of any external websites before providing personal information.

Children's Privacy

Our Website is not intended for children under the age of 16 years. We do not knowingly collect personal information from children without parental or guardian consent.

If we become aware that personal information has been collected from a child without appropriate authorization, we will promptly delete such information.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or services.

Any updates will be published on this page along with the revised effective date. Your continued use of our Website after any changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your personal information.