Return & Refund Policy

At Goloka Fragrance, customer satisfaction is our priority. We strive to deliver premium-quality fragrances and ensure that every order reaches you in perfect condition. If, however, you receive a defective or incorrect product, we are here to assist you with a simple and transparent return process. Please read our Returns & Refund Policy carefully before requesting a return.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • You receive a product with a manufacturing defect.
  • You receive an incorrect item that does not match your order.
  • The product arrives damaged due to shipping (subject to verification).

To qualify for a return, the following conditions must be met:

  • The product must be unused, unopened, and in its original condition.
  • All original packaging, labels, tags, accessories, inserts, and complimentary items (if any) must be returned with the product.
  • The return request must be submitted within 7 days from the delivery date.
  • Returns are accepted only for orders delivered within the United Arab Emirates (UAE).

Non-Returnable Items

For hygiene and product safety reasons, the following items cannot be returned or exchanged unless they are damaged or incorrect upon delivery:

  • Agarwood Products
  • Perfume Oils (Attars)
  • Deodorants
  • Opened or Used Fragrance Products
  • Customized or Personalized Orders
  • Gift Cards (if applicable)

Products purchased during promotional campaigns, clearance sales, or marked as Online Exclusive may not qualify for complimentary return shipping. If such items are returned using an alternative courier service, the shipping charges will be the customer's responsibility.

Return Conditions

Your return request may not be accepted under the following circumstances:

  • The product has been opened or used.
  • The item is damaged due to customer misuse or improper handling.
  • Original packaging, labels, or accessories are missing.
  • The return request is submitted after the 7-day return period.
  • The returned item does not match the product originally purchased.

If a returned product does not meet the above conditions, it will be sent back to the customer, and any shipping charges incurred will be the customer's responsibility.

Return Process

Returning a product is simple:

Step 1: Contact our Customer Support team within 7 days of receiving your order.

Step 2: Provide your Order Number, reason for return, and clear photographs (if the item is damaged or incorrect).

Step 3: Once your request is reviewed and approved, our team will arrange a return pickup or provide return instructions.

Step 4: After receiving the returned item, we will inspect it to verify that it meets our return conditions.

For your protection, we recommend using only the return method arranged or approved by Goloka Fragrance. We cannot accept responsibility for products returned through unauthorized shipping methods.

Refund Policy

Once the returned product has been received and successfully inspected, eligible refunds will be processed.

  • Refunds are issued only after the returned item passes our quality inspection.
  • Approved refunds will be credited to the original online payment method used during checkout.
  • Refund processing usually takes 7–10 business days, depending on your bank or payment provider.
  • Business days refer to Monday through Friday, excluding UAE public holidays.
  • Refunds will be made in the same currency used for the original purchase.

Please note that processing times may vary depending on your financial institution.

Cash on Delivery (COD)

Orders placed using Cash on Delivery (COD) are not eligible for refunds.

If an eligible COD order qualifies for compensation due to a verified issue, our customer support team will provide an appropriate solution, such as a replacement or store credit, where applicable.

Exchange Policy

We currently offer exchanges only in cases where:

  • You received an incorrect product.
  • The product has a verified manufacturing defect.
  • The item was damaged before delivery.

Exchange requests are subject to product availability. If the requested replacement is unavailable, an alternative solution or refund (where applicable) may be offered.

Important Information

  • Please inspect your order immediately upon delivery.
  • Report any damaged, defective, or incorrect products within 48 hours of receiving your order whenever possible.
  • Shipping charges are generally non-refundable unless the return is due to our error.
  • We reserve the right to refuse returns that do not comply with this policy.
  • Goloka Fragrance reserves the right to modify this Returns & Refund Policy at any time without prior notice.

Need Assistance?

If you have any questions regarding your order, returns, exchanges, or refunds, our Customer Support team will be happy to assist you.

Goloka Fragrance

Address: Dubai, United Arab Emirates
Email: support@golokafragrance.com
Phone: +971 50 123 4567
Website: www.golokafragrance.com