Shipping Policy

Last Updated: 06 August 2026

At Goloka Auraa Scents & Events LLC FZC, trading as Goloka Fragrance ("Goloka Fragrance", "we", "our", or "us"), we are committed to delivering your orders safely, securely, and on time across the United Arab Emirates (UAE).

This Shipping Policy explains our order processing, shipping charges, delivery timelines, tracking process, and other important shipping information. By placing an order on www.golokafragrance.com, you agree to the terms outlined in this Shipping Policy.

Shipping Destinations

Currently, Goloka Fragrance delivers orders only within the United Arab Emirates (UAE).

At this time, we do not offer international shipping. We may expand our delivery services to additional countries in the future.

Shipping Charges

We offer simple and transparent shipping rates throughout the UAE.

Standard Delivery

  • Shipping Fee: AED 15
  • Applicable on orders below AED 200
  • Estimated Delivery Time: 2–3 Business Days

Free Delivery

  • Shipping Fee: Free
  • Applicable on orders of AED 200 or above
  • Estimated Delivery Time: 2–3 Business Days

Important Shipping Conditions

  • Free shipping applies only to eligible UAE orders with a total shipment weight of up to 5 kg.
  • Orders exceeding 5 kg will incur an additional shipping charge of AED 2 per extra kilogram.
  • Business days are Monday to Friday, excluding UAE public holidays.

Order Processing

All orders are processed and dispatched from our fulfilment centre within the United Arab Emirates.

Orders are generally processed within one (1) business day.

Orders placed before 2:00 PM GST (UAE Time) on business days are normally processed the same business day.

Orders placed after the daily cut-off time, on weekends, or on UAE public holidays will be processed on the next business day.

During promotional campaigns, festive seasons, or periods of high order volume, processing times may be slightly longer.

Shipping Confirmation & Order Tracking

Once your order has been dispatched, you will receive a Shipping Confirmation Email containing:

  • Order Number
  • Courier Partner Details
  • Shipment Tracking Number
  • Tracking Link

Tracking information is provided for all eligible courier shipments. If tracking is temporarily unavailable due to courier system limitations, our Customer Support team will assist you with shipment updates.

Delivery Information

Our courier partners make every reasonable effort to deliver orders within the estimated delivery timeframe.

To help ensure successful delivery, please make sure that:

  • Your delivery address is complete and accurate.
  • A valid contact number is provided.
  • Someone is available to receive the shipment at the delivery address.

Delivery times are estimates only and may occasionally be affected by factors beyond our reasonable control, including:

  • Severe weather conditions
  • Public holidays
  • Government restrictions
  • Traffic disruptions
  • Courier delays
  • High seasonal demand
  • Other unforeseen operational circumstances

Delivery Responsibility

Delivery will be considered completed when the shipment has been delivered to the delivery address provided during checkout and is marked as delivered by our courier partner.

If you believe your package is missing after being marked as delivered, please contact us as soon as possible. We will work with the courier partner to investigate the matter. Resolution will depend on the courier's delivery records and the circumstances of each case.

Shipping Restrictions

For safety and regulatory compliance:

  • We currently deliver only within the United Arab Emirates.
  • We do not deliver to P.O. Box addresses.
  • We do not deliver to freight forwarding or package forwarding companies.
  • Fragrance products are subject to transportation regulations and cannot be shipped internationally through our online store.

Failed Delivery Attempts

Our courier partner will generally make up to two delivery attempts.

If delivery cannot be completed because:

  • the recipient is unavailable,
  • the delivery address is incorrect or incomplete,
  • the customer cannot be contacted, or
  • the shipment is refused by the recipient,

the shipment may be returned to us.

Where a failed delivery results from incorrect customer information, refusal of delivery, or failure to receive the shipment, additional delivery or re-shipping charges may apply.

Any applicable refund for returned shipments may be reduced by the original shipping charges and any return shipping costs incurred, where permitted by applicable law.

Damaged, Incorrect or Missing Shipments

Every order is carefully inspected before dispatch.

If your order arrives:

  • Damaged,
  • Incomplete, or
  • Contains incorrect items,

please notify our Customer Support team within 48 hours of delivery.

To help us investigate your request, please provide:

  • Your Order Number
  • Clear photographs of the package and products
  • A brief description of the issue

After reviewing the information provided, we will offer the appropriate remedy in accordance with our Return & Refund Policy, which may include a replacement, exchange, store credit, or refund where applicable.

Delivery Delays

Although we strive to deliver every order within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Severe weather conditions
  • Government restrictions
  • Public holidays
  • Courier disruptions
  • High order volumes during promotional campaigns

We appreciate your patience and understanding in such situations.

Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our operations, courier services, legal requirements, or business practices.

Any revised version will display the updated Last Updated date on this page.

The version of this Shipping Policy that was in effect at the time your order was placed will apply to that order unless otherwise required by applicable law.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us.

Goloka Auraa Scents & Events LLC FZC
Trading As: Goloka Fragrance

Address: Dubai, United Arab Emirates

Email: sales@golokafragrance.com

Phone: +971-50-9473022

Website: www.golokafragrance.com