Shipping Policy

At Goloka Fragrance, we are committed to delivering your favorite fragrances safely, securely, and on time. This Shipping Policy explains our order processing, delivery timelines, shipping charges, and important information regarding shipments within the United Arab Emirates (UAE).

By placing an order on www.golokafragrance.com, you agree to the terms outlined in this Shipping Policy.

Shipping Destinations

Currently, Goloka Fragrance delivers orders only within the United Arab Emirates (UAE).

At this time, we do not offer international shipping. We are continually expanding our services and may introduce international delivery options in the future.

Shipping Charges

We offer simple and transparent shipping rates across the UAE.

Standard Delivery

  • Shipping Fee: AED 15
  • Applicable on orders below AED 200
  • Estimated delivery time: 2–3 Business Days

Free Delivery

  • Shipping Fee: Free
  • Applicable on orders of AED 200 or above
  • Estimated delivery time: 2–3 Business Days

Please Note:

  • Free shipping applies to orders weighing up to 5 kg.
  • Orders exceeding 5 kg will incur an additional shipping charge of AED 2 per extra kilogram.
  • Business days are Monday to Friday, excluding UAE public holidays.

Order Processing

All orders are processed and dispatched from our fulfillment center within the United Arab Emirates.

  • Orders are usually processed within 1 business day.
  • Orders placed after our daily cut-off time, during weekends, or on UAE public holidays will be processed on the next business day.
  • During festive seasons, promotional campaigns, or high-demand periods, order processing may take slightly longer than usual.

Once your order has been dispatched, you will receive a confirmation email containing your shipping details and tracking information.

Order Tracking

Keeping you informed about your order is important to us.

Once your shipment has been dispatched, you will receive a Shipping Confirmation Email containing:

  • Your Order Number
  • Courier Partner Details
  • Shipment Tracking Number
  • Tracking Link (where applicable)

You can use the tracking number provided to monitor the progress of your shipment until it reaches your delivery address.

If you experience any issues tracking your order, our Customer Support team will be happy to assist you.

Delivery Information

Our delivery partners will make every reasonable effort to deliver your order within the estimated delivery timeframe.

Please ensure that:

  • The delivery address provided is complete and accurate.
  • A valid contact number is available for delivery coordination.
  • Someone is available to receive the shipment at the delivery address.

Delivery times are estimates only and may occasionally be affected by factors beyond our control, including adverse weather conditions, public holidays, traffic disruptions, courier delays, or unforeseen operational circumstances.

Shipping Restrictions

For safety and regulatory compliance:

  • We currently ship only within the United Arab Emirates (UAE).
  • We do not deliver to P.O. Box addresses.
  • We do not deliver to freight forwarding or package forwarding companies.
  • Fragrance products are subject to transportation regulations and therefore cannot be shipped outside the UAE through our online store.

Failed Delivery Attempts

If delivery cannot be completed because:

  • the recipient is unavailable,
  • the delivery address is incorrect or incomplete,
  • the contact number is unreachable,

our courier partner may attempt redelivery or return the shipment to us.

Additional shipping charges may apply for re-delivery or re-shipment if the failure occurred due to incorrect customer information.

Damaged or Missing Shipments

We carefully inspect every order before dispatch.

If your order arrives:

  • Damaged,
  • Incomplete,
  • Or with incorrect items,

please contact our Customer Support team within 48 hours of receiving your shipment.

To help us resolve your request quickly, kindly provide:

  • Your Order Number
  • Clear photographs of the package and product
  • A brief description of the issue

Our team will investigate the matter and provide an appropriate resolution as soon as possible.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, unexpected delays may occasionally occur due to:

  • Severe weather conditions
  • Government restrictions
  • Public holidays
  • Courier service disruptions
  • High order volumes during promotional events

We appreciate your patience and understanding in such situations.

Changes to This Shipping Policy

Goloka Fragrance reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page.

We encourage customers to review this policy periodically for any updates.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact our Customer Support team.

Goloka Fragrance

Address: Dubai, United Arab Emirates
Email: support@golokafragrance.com
Phone: +971 50 123 4567
Website: www.golokafragrance.com